Error Code Descriptions

This section provides a detailed reference of error codes that can be generated as a result of a cancelled order. Each error code is represented through the statusCode fields that indicate the type of error, and statusDescription that offers a brief explanation of its meaning. This guide is designed to help developers, users and support teams identify and diagnose problems quickly and efficiently, ensuring a better user experience and system maintenance.

statusCode	statusDescription
RET-001	The entered phone number is not valid, not registered, or cannot receive payments.
RET-002	The transaction attempt expired due to timeout or provider response.
RET-003	The recipient's account type is incorrect or not valid for this operation.
RET-004	The person type associated with the recipient is not valid according to defined criteria.
RET-005	The transaction was rejected for not being valid or not authorized.
RET-006	The recipient cancelled the transaction before completion.
RET-007	The service is not currently available or only operates in face-to-face mode (teller).
RET-008	Inconsistencies between the phone and ID/RIF of the recipient or is not registered.
RET-009	One or more fields have format errors. Check the entered data.
RET-010	The selected financial institution is not available at this time.
RET-012	The recipient's ID or RIF is invalid.
RET-013	The recipient's bank account is not valid or not registered.
RET-018	The nationality of the entered ID/RIF is not valid.
RET-019	The authorization network is not currently available.
RET-020	The entered data contains errors or does not meet expected requirements.
RET-026	The recipient's number is incorrect or not affiliated with the system.
RET-028	Available balance is insufficient to complete the transaction.
RET-029	The destination bank is not affiliated, authorized or active for mobile payments.
RET-033	The transaction exceeds the daily amount allowed by the system.
RET-034	The transaction exceeds the monthly amount allowed.
RET-035	The daily number of allowed payments has been exceeded.
RET-036	The monthly number of allowed payments has been exceeded.
RET-044	The recipient's bank account is closed.
RET-045	The recipient's bank account is inactive.
RET-050	The entered amount exceeds the maximum allowed for a transaction.
RET-055	The phone is not enabled to receive payments.
RET-056	The operation amount exceeds the maximum allowed limit.
RET-9999	An unexpected error occurred. Try again or contact support.